Questions, answered.

Your set includes the rechargeable Electric Foot File, one coarse roller head, one fine roller head, a protective cover, a charging cable and a cleaning brush. Your purchase also includes access to The Bare & Co. At-Home Foot Care Routine, our digital guide.

The coarse roller is designed for rougher, hardened areas that need more attention. The fine roller is better suited to gentler maintenance and finishing. Use light pressure and choose the roller that feels most comfortable for the area you're working on.

For general maintenance, 1–2 times per week is usually enough. There's no need to overdo it – gentle, consistent care is the goal. Adjust your routine to your comfort and individual needs.

Yes. The Electric Foot File is rechargeable and has two speed settings, so you can choose the one that feels most comfortable for your routine.

Yes. It can help smooth rough, dry and hardened areas across the feet, including heels, toes and other areas where calluses tend to develop. Work gently and avoid broken, irritated or sensitive skin.

Switch the device off and remove the roller head. Use the included cleaning brush to gently remove residue, then make sure the device and accessories are clean and dry before storing them with the protective cover fitted.

Once your order is confirmed, you'll receive The Bare & Co. At-Home Foot Care Routine digitally, so you can save it and follow it whenever you need it.

Our digital manual covers setup, controls, roller heads, charging, cleaning, safety and troubleshooting. You'll find it on our Product Manuals page.

Our evening routine is three simple steps: Smooth rough, hardened areas with your Electric Foot File, Moisturise with the Anti-Crack Foot Cream, then Lock it in with the Moisture-Lock Heel Socks.

It comes in a solid glide-on format, so you apply it directly where your feet need moisture – no scooping from a tub. It's ideal right after smoothing rough areas with your Electric Foot File.

Apply your foot cream, slip the socks on and relax or wind down for the night. The silicone interior helps keep your cream around the heel area, and they're reusable.

It's designed to hold your Electric Foot File, roller heads, cleaning brush, protective cover, charging cable and other small foot-care accessories – compact enough for a bathroom drawer and handy for travel.

Most orders are dispatched within 1–3 business days. Processing can take slightly longer during busy periods, promotions or public holidays.

Once dispatched, your parcel travels with Aramex. Delivery times vary by location, and remote or outlying areas may take a little longer. See our shipping policy for full details.

Delivery is free anywhere in South Africa on orders of R1000 or more (after discounts). For smaller orders, the delivery fee is shown at checkout before you pay.

As soon as your order ships, we email you your Aramex tracking information. Enter the waybill number in the tracking box at the top of this page and we'll take you straight to your live tracking on Aramex.

Please check your spam or junk folder first. If it's still not there a few business days after dispatch, email support@bybare.co.za with your order number and we'll help.

Some farms, plots, mines and other outlying addresses fall outside the courier's standard delivery network, and the courier may charge a remote-area surcharge. If this applies, we'll contact you before dispatch – you can choose to pay the surcharge or cancel for a full refund. We never charge it without your agreement.

If your order hasn't arrived within 10 business days after dispatch, email support@bybare.co.za. We'll investigate with the courier and keep you updated.

Not at the moment – we deliver throughout South Africa only.

Visa, Mastercard, Apple Pay and Google Pay, all through Yoco's secure checkout.

Yes. Your payment is encrypted and securely processed by Yoco, a South African payment provider.

Email support@bybare.co.za as soon as possible with your order number. We'll do our best to help, but we can't guarantee changes once an order has been dispatched.

Because our products are personal-care items, we can't accept change-of-mind returns on opened or used products. This doesn't affect your rights under the Consumer Protection Act. See our returns policy for full details.

Let us know within 48 hours of delivery at support@bybare.co.za. Include your order number, clear photos of the product and packaging, and a short video if applicable. We'll make it right with a replacement, replacement parts or a refund where appropriate.

Once a refund is approved, it's processed to your original payment method within 5–10 business days. Your bank may need a little extra time before it reflects.

Monday to Friday, 09:00–17:00 (SAST), excluding public holidays. We aim to reply to every email within 1–2 business days.