Shipping Policy

Last updated: 30/08/2026

At Bare & Co., we aim to deliver your order as quickly and safely as possible. Please review the information below regarding our shipping process.

Order Processing

Once your order has been placed and payment has been successfully received, our team will begin preparing it for dispatch.

Orders are typically processed within 1–3 business days. Processing may take slightly longer during busy periods, promotional events or public holidays.

Shipping Costs and Free Delivery

Bare & Co. offers free nationwide standard delivery on qualifying South African orders with a product subtotal of R1000 or more after discounts have been applied.

Free delivery covers our standard courier service to addresses within the courier’s normal service areas.

Remote and Outlying Areas

Certain farms, rural locations, mines, plots, informal settlements or other remote and outlying destinations may fall outside the courier’s standard delivery network. The courier may charge an additional remote-area delivery surcharge for these addresses.

This surcharge is determined by the courier according to the delivery address and is not included in our free standard delivery offer.

If an additional surcharge applies, Bare & Co. will contact the customer before dispatch. The customer may choose to:

• Pay the additional courier surcharge and continue with delivery; or

• Cancel the order and receive a full refund.

No additional delivery charge will be collected without the customer’s knowledge and agreement.

If we are unable to reach the customer, the order may be held until delivery arrangements have been confirmed. Orders will not be dispatched to a remote or outlying address until any applicable surcharge has been accepted and paid.

Delivery Timeframes

Once dispatched, standard delivery within South Africa typically takes 6–10 business days.

Delivery timeframes are estimates and may vary depending on the customer’s location, courier operations and external factors beyond our control.

Remote and outlying areas may experience longer delivery times.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information so that you can monitor the delivery.

If you do not receive tracking information within a few business days after your order has been dispatched, please check your spam or junk folder before contacting us.

Delivery Delays

While we always strive to meet our estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• High order volumes

• Public holidays

• Severe weather conditions

• Courier delays

• Industrial action

• Incorrect or incomplete delivery information

• Other unforeseen events

We appreciate your patience should an unexpected delay occur.

Missing Deliveries

If your order has not arrived within 10 business days after dispatch, please contact our support team.

We will investigate the shipment with the courier and keep you updated while the matter is being resolved.

Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address and contact information entered at checkout are complete and accurate.

If incorrect or incomplete information causes a failed delivery, redirection or return to sender, the customer may be responsible for any reasonable additional courier costs required to resend the parcel.

We recommend contacting us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

Delivery Areas

We currently deliver throughout South Africa, subject to courier availability and any applicable remote-area surcharge.

We do not currently offer international shipping.

Lost or Damaged Parcels

If your parcel arrives visibly damaged or appears to have been tampered with, please contact us within 48 hours of delivery where reasonably possible.

To help us investigate, we may request photographs of:

• The parcel

• The external and internal packaging

• The product

• Any visible damage

Bare & Co. will work with the courier to investigate and resolve the matter as quickly as reasonably possible.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable South African consumer law.

Contact Us

If you have questions about delivery or your order, please contact us:

Bare & Co.
Email: support@bybare.co.za

We aim to respond to enquiries within 1–2 business days.