Refund policy
Returns, Refunds & Limited Warranty
Last Updated: 01/08/2026
At Bare & Co., we are committed to delivering high-quality products and exceptional customer service. If something isn't right with your order, we're here to help.
This policy is intended to complement your rights under the South African Consumer Protection Act, 2008 ("CPA"). Nothing in this policy limits or excludes any rights you may have under applicable South African law.
Returns & Refunds
Due to the hygienic nature of our products, Bare & Co. does not accept returns or provide refunds where a customer has simply changed their mind after purchase.
Returns, refunds or replacements will only be considered where:
- The incorrect product was supplied.
- The product arrived damaged.
- The product has a genuine manufacturing defect.
- Bare & Co. is otherwise required to provide a remedy under applicable South African law.
Hygiene Policy
Our products are personal care items intended for individual use.
For hygiene and safety reasons, products that have:
- Been opened;
- Been used;
- Been altered or modified;
- Show signs of use;
- Show signs of accidental damage after delivery;
cannot be returned or exchanged unless the product is confirmed to have a genuine manufacturing defect or Bare & Co. is otherwise required to provide a remedy under applicable South African law.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, incomplete or you receive the incorrect item, please notify us within 48 hours of delivery.
To assist us in resolving your claim as quickly as possible, please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the external packaging.
- A short video demonstrating the issue where applicable.
Claims submitted after 48 hours may not qualify as damage-on-arrival claims unless otherwise required under applicable South African law.
Once your claim has been assessed, Bare & Co. will determine the appropriate resolution, which may include a replacement, replacement parts or a refund.
Defective Products & Limited Warranty
Bare & Co. stands behind the quality of every product we sell.
If your product develops a genuine manufacturing defect during the applicable warranty period or within the protections provided by the Consumer Protection Act, please contact us as soon as possible.
To assess your claim, we may request:
- Clear photographs;
- A short video demonstrating the reported fault; and
- Any additional information reasonably required to evaluate the claim.
Where a genuine manufacturing defect is confirmed and the issue has not resulted from misuse, accidental damage or improper use, Bare & Co. will provide the appropriate remedy as required by applicable South African law, which may include repair, replacement or a refund.
Where a product is confirmed to be defective or the incorrect item was supplied, Bare & Co. will arrange or reimburse reasonable return shipping costs.
What Is Not Covered
The following are generally not considered manufacturing defects and are therefore not covered under this policy:
- Normal wear and tear.
- Cosmetic scratches or marks resulting from normal use.
- Worn roller heads or other consumable parts.
- Damage caused by accidental drops or impacts.
- Damage caused by misuse, abuse or neglect.
- Failure to follow the supplied instructions.
- Improper cleaning or maintenance.
- Water or liquid damage where the product is not designed for such exposure.
- Commercial or professional use outside the product's intended purpose.
- Unauthorised repairs, modifications or alterations.
- Normal reduction in rechargeable battery performance over time (where applicable).
Product Results
Our products are designed to assist with the removal of dry skin and calluses when used correctly.
Individual results may vary depending on:
- The condition of the skin.
- Frequency of use.
- Correct use of the product.
- Individual skin characteristics.
For this reason, cosmetic results cannot be guaranteed.
Product Inspection
All returned products are inspected upon arrival before any refund, replacement or warranty claim is approved.
Bare & Co. reserves the right to decline returns that do not meet the conditions outlined in this policy, except where South African consumer law provides otherwise.
Refund Processing
Once a refund has been approved, it will be processed to the original payment method within 5 to 10 business days.
Please note that your financial institution may require additional time before the funds appear in your account.
Promotional & Sale Items
All promotional, discounted and sale items are considered final sale for change-of-mind purposes.
Bare & Co. does not accept returns, exchanges or refunds on promotional or discounted products where a customer has simply changed their mind.
This does not affect your rights under the South African Consumer Protection Act. If a promotional or discounted product arrives damaged, is incorrect or is found to have a genuine manufacturing defect, Bare & Co. will provide the appropriate remedy as required by applicable South African law.
The Bare Promise
At Bare & Co., we believe shopping should be completely risk-free.
If your product arrives damaged, incorrect or develops a genuine manufacturing defect, we'll work with you to make it right through a repair, replacement or refund where appropriate.
Your confidence in our products is just as important to us as the quality of the products themselves.
How to Start a Claim
To begin a return, replacement or warranty claim, please contact our support team with:
- Your full name.
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- A short video where applicable.
Our support team will guide you through the process and keep you informed every step of the way.
Contact Us
If you have any questions regarding this policy or require assistance, please contact us.
Bare & Co. Support
Email: bareandcosupport@gmail.com
We aim to respond to all enquiries within 1–2 business days.